What information does Thompsons Packaging Ltd collect?
When you contact Thompsons Packaging Ltd to conduct business with us, we will collect personal information from you, including:
For Customers & Suppliers
If your business is directed with Thompsons Packaging Ltd through one of our eCommerce platforms, then we record the IP address of your computer.
If you contact us for product or account support, we keep a record of the correspondence between us so that that we can refer to it in the future and provide better support to you. If you do this by telephone call, we will record that call for 30 days, including the number from which you called.
None of this data is sold and is only used by Thompsons Packaging Ltd to fulfil orders and maintain business relationships.
Why does Thompsons Packaging Ltd collect this information?
Contact details are collected when you make a payment to detect fraudulent card use.
We will use your contact details in cases where we need to contact you in connection with your account, for instance, if you have a payment to make, if we identify an issue with your account that we need to speak to you about, or if there are any changes to your account that we need to tell you about. We also use them to establish account ownership and prevent fraudulent access to your account.
As an established customer, we will also use your email address to keep you up to date with our products and services. You can opt-out of this from your account control panel on our eCommerce platform or via the email [email protected] if you choose.
Who does Thompsons Packaging Ltd share my information with?
When making a payment, we will share your card and contact information with our payment provider. In turn, they will share information with your card provider (eg. your bank). We do not keep a record of your card data to ensure we are PCI compliant.
If you buy a product or service from Thompsons Packaging Ltd that is provided directly from a third-party partner under white-label service, we will pass on your details to fulfil the contract. This data is confidential and will not be used beyond the scope of fulfilling the transaction by the partner.
We use a cookie placed on your computer to recognise you as a previous visitor to our website. This will also let us know if you're already a customer and, if you choose, means that we don't have to prompt you to log in again every time.
We include some resources from other providers on our website. As such they will be able to see some information about you.
For analysis of our website traffic, we use Google Analytics. Google will place a cookie on your computer for this purpose. We use their IP anonymisation feature to remove personally identifiable information from the data they hold.
What about my data rights?
You have the right to have us erase data that we hold about you. You can do this by emailing [email protected] . Note that we are separately required to keep financial records for up to 7 years, so any invoices on your account will be retained even after your information has been erased.
You have the right to have us rectify any incorrect information we hold about you. You can update your personal information by contacting Thompsons Packaging Ltd.
You have the right to data portability. To request any information Thompsons Packaging Ltd hold on you, please contact the company.